Mike Potter, the former interim executive director, digital transformation and group CIO of utility company Thames Water, has been named chief digital officer by the British government. Potter has held senior IT roles in both public and private sector …
Building an Experience-driven Contact Center
All-inclusive vacations. Personalized tours. Packed sports arenas. These are the kinds of experiences that engage us, excite us, and leave us feeling satisfied. CXOs, CIOs, and others entrusted with and empowered to make CX decisions should want the ex…
Oracle to launch two sovereign cloud regions for the European Union
In a bid to help enterprises and institutions in the European Union navigate data privacy, residency, and other regulatory guidelines, Oracle plans to launch two sovereign cloud regions for the European Union this year. Unlike a generic cloud region, a…
Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need
The pace of business is accelerating. Enterprises today require the robust networks and infrastructure required to effectively manage and protect an ever-increasing volume of data. They must also deliver the speed and low-latency great customer experie…
The secret to successful citizen data science programs: Good governance
What’s one way to get CIOs griping and venting about their data strategies? Ask them how successfully they get their business users to migrate off their mega spreadsheets and onto data visualization and other self-service business intelligence platform…
Tips for CIOs in the digital age
Altering your approach as a CIO is critical in leading digital transformation within healthcare organizations. The goal of healthcare digital transformation is to achieve clinical, financial, and operational strategic goals, but this journey is complex…
How Germany Returned to the Beatles’ Proving Ground – To Rescue the Arts During COVID-19
Germany’s bustling port city of Hamburg has long been known as one of Europe’s premier cultural destinations, the birthplace of composers Felix Mendelssohn and Johannes Brahms, the inspiration behind designers Karl Lagerfeld and Jil Sander, the spot wh…
Broadcom Software Return to Face-to-Face Customer Engagements
By Tom Thorpe, Vice President International Markets, Broadcom Software It’s been great to see people returning to face-to-face meetings in recent months – for us at Broadcom Software, a little more than most. Talk about timing: just as we completed the…
The great divide: Separating operations and innovation
This article was co-authored by Duke Dyksterhouse, an Associate at Metis Strategy. After transforming their organization’s operating model, realigning teams to products rather than to projects, CIOs we consult arrive at an inevitable question: “What ne…