China Telecom: If the mobile phone number is not used for a long time, it will be shut down protectively

IT House July 6 news, according to the Economic Daily, Ms. Yu from Jiangxi recently said that after her father passed away, in order to leave a memory, she paid her father’s mobile phone number every month, but was shut down by China Telecom and still continued to work every month. Minimum spend is deducted.

In response to this, China Telecom customer service said,The phone number was suspended because it has not been used for more than 60 daysif you want to activate again, you need to notarize the mobile phone card or ensure that at least one call is made every 60 days to activate the mobile phone number.

In this regard, a reporter from Economic Daily called the office of China Telecom Jiangxi Branch, and the person in charge replied: “After preliminary verification, in order to implement the unified deployment of relevant state departments to combat communication and information fraud,We take protective measures against mobile phone numbers that have not been used for a long time, the mobile phone number of Ms. Yu’s family belongs to this case. “And the person in charge also said that when protective measures were taken for this number, a text message was sent to remind users that they hoped that users would carry out a second real-name authentication in time. After Ms. Yu reported the problem, China Telecom also arranged for verification as soon as possible. And resume the machine, there is no problem of arbitrary charges.

Regarding this incident, Zhang Xin, secretary of the Nanchang Consumer Protection Committee, said that telecommunications numbers are not equivalent to ordinary consumer goods, and their number segments belong to the limited resources controlled by the communications department. Timely cleaning up the precipitation numbers is an internal management measure of the competent department. However, the communication department should optimize the service mode and improve the working mechanism. And Zhang Xin suggested that operators should contact consumers in a timely manner before taking downtime measures, and should not manage only on the basis of the number of calls.

IT House learned that Wang Linchun, director of the Non-litigation Professional Committee of Nanchang Lawyers Association, stated that Article 252 of the Civil Code of the People’s Republic of China and the Measures for the Administration of Telecommunications Network Code Number Resources stipulate that code number resources belong to the state. . The telecommunications company obtains the right to use the phone number through application, and the user signs a telecommunications service contract to pay a certain telephone fee to the telecommunications and mobile companies, and enjoys the right to use the phone number and ancillary functions, which is a lease relationship to a certain extent. Wang Linchun said: “The user has fulfilled the obligation to pay the call charges, and the telecommunications company has suspended the user for more than 60 days without calling, which lacks the basis of the higher law.”