“Genshin Impact” officially apologizes for the “login and payment abnormality” problem: it has been fixed and will compensate 120 original stones – Programmer Sought

[7 月 13 日 13:15 更新]The latest official description of “Genshin Impact” shows that,Payment issue fixed at 2022/07/13 12:40. Products that cannot be obtained normally will be reissued to the traveler’s account within a maximum of 24 hours.

It is important that players who use the iOS terminal to recharge need to cancel the payment after clicking on any item in the “In-Game Paemon Menu-Mall-Condensation Crystal” interface before they can receive the reissued items normally. Travelers who use other terminals to recharge do not need to perform additional operations.

At the same time, Genshin Impact officially apologized for the inconvenience caused to players by related issues, saying120 rough stones will be compensated, and corresponding compensation will be issued within 12 hours.

IT House reported on July 13 that this morning, Mihayou’s “Genshin Impact” version 2.8 “Midsummer! Magic Night? Fantasia!” was officially launched. After the new version is released,Some netizens found that the game has abnormal login and payment problems.

In this regard, the official release of “Yuan Shen” stated that from 11:00 on July 13th, due to network fluctuations,Some players encountered the problem that the login failed and the purchased items could not be obtained normally after the recharge was completed.

The announcement pointed out that the problem of login failure has been fixed at 2022/07/13 11:50,Payment related issues are still being fixed.

IT House learned that the official “Yuan Shen” said that it will be notified through in-game announcements and community announcements as soon as the payment problem is repaired. After the repair, the products that cannot be obtained normally will be reissued to the traveler’s account within a maximum of 24 hours.At the same time, “Yuan Shen” officialCompensation will be announced in subsequent announcements.