For decades, third-party IT service arrangements have generally been structured one of two ways. There are the “break-fix” scenarios where an outside team is on call, either physically or virtually, to patch up whatever goes on the fritz. Then there are the much more involved “consultative” relationships where an outside team gives high-level strategic advice and may (or may not) stay on to carry out a big-ticket project. Each arrangement is valuable in its own way. Most organizations don’t have the skills or the resources to handle every IT challenge, so bringing in break-fix specialists and …