This article was co-authored by Chris Boyd, a Senior Associate at Metis Strategy. Today’s CIOs lead innovation efforts aimed at increasing revenue, accessing new markets, and growing product lines. However, according to Foundry’s 2022 State of the CIO Survey, 76% of CIOs say it’s challenging to find the right balance between business innovation and operational excellence. If CIOs can’t master operational excellence – “keeping the lights on” – they lose credibility with their peers and run the risk that the spotty Wi-Fi in the executive conference room will overshadow new innovations. To strike…