This article was co-authored by Duke Dyksterhouse, an Associate at Metis Strategy. After transforming their organization’s operating model, realigning teams to products rather than to projects, CIOs we consult arrive at an inevitable question: “What next?” Of the many possible answers, some of our clients elect to carry the transformation further by separating their employees into two groups: those responsible for operations and those responsible for innovation. By operations, we mean work that fixes or hones the processes and tools already employed in an organization. You might know it by one…