Rogers, Canada’s largest operator, has a major network failure that caused a nationwide network outage for a whole day, and has now resumed service – yqqlm

IT House reported on July 10 that Rogers, one of Canada’s largest telecom operators, suffered a major network failure in the early morning of Friday, July 8, local time, causing millions of users in the country to be unable to access the Internet and make phone calls.

It is not just ordinary users who are affected. Bank payment systems and ATMs that use Rogers’ telecommunications services have also been interrupted. Some stores can only accept cash transactions and stock market transactions. Plus, users can’t even dial 911.

On Saturday, Rogers Communications said it had restored service to the “vast majority” of affected customers.

“As our services come back online and traffic returns to normal, some customers may experience delays in returning to full service,” the telco wrote in an announcement late Thursday, which later pledged to “will work to keep the internet out of the way” customers to get back online as soon as possible.”

Rogers President and Chief Executive Officer Tony Staffieri said the company is doing “as much as possible to understand the root cause of this outage” and will make all the “necessary changes” to avoid it from happening again in the future. class accident. In addition, the company promised to send a bill to every affected customer.

In addition, Rogers also reminded users to beware of wire fraud.

Although Rogers has not disclosed the specific cause of the accident, DDoS company Cloudflare has provided a possible answer.

“Based on what we’ve seen and similar incidents in the past, we believe this is likely to be an internal error rather than a cyberattack,” the company said in a blog post on Friday.

Cloudflare speculates that the most likely cause is a Edge Gateway Protocol (BGP) issue. Last fall Facebook, Instagram and WhatsApp also went down once, and the reason they gave was a “regular BGP update error”.

This is Rogers’ second major outage in recent years, with the company’s wireless and wired networks experiencing similar incidents in April 2021.

IT House learned that the Canadian telecommunications industry is dominated by three major operators, Rogers, Bell, and Tellus, which together account for 87% of the user market. Rogers is the largest wireless network service provider with approximately 11.3 million subscribers nationwide. Two other major telcos, Bell and Tellus, both said their networks were operating normally, but users were having trouble calling or texting Rogers’ subscribers.