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What’s changing 

In June 2022, we announced that we are upgrading the Duo experience to include all Google Meet features, creating a single solution service for both video calling and meeting. 
Meeting features have been rolling out to the Duo app over the last several weeks, and now users will begin to see their app name and icon update to Google Meet. Visit the Help Center for more information on this change, and the Keyword for the latest on the upgraded experience. 

Additional details 

We’d like to share more information about about what this change means for Google Workspace users: 
Personal Google accounts are already accessible in Google Meet today, allowing users to switch between personal and work accounts as needed. As before, a user’s ability to access domain-specific meetings with the personal Google accounts is determined by the privacy setting configured by their admin. 
Users will only see Duo features— like calling or messages—on their Google account through work if Duo is enabled via the Additional Google services control. 

Getting started 

  • Admins: As the admin, you can: 
    • Manage Duo video calling access features by turning off the Additional Google services control. If you turn OFF the Additional Google Services control for your users, you’ll also disrupt any apps without individual ON/OFF switches. Note: This applies to Duo video calling features only, this will not impact Meet functionality. 
    • If your organization uses a mobile device management system, and Duo is currently blocked, we strongly recommend allowlisting Duo so users can install the new Meet app. 
    • Control Google Meet access using the Admin console. To prevent your users from losing access, we recommend keeping Google Meet ON for your organization.  
    • Visit the Help Center to learn more about how Duo is being upgraded. 
  • Education Admins: 
    • Users under 18: Duo is currently restricted for users under 18. Admins do not need to change any settings to ensure that under 18 users will continue to not have access to Duo calling features when the Duo app is updated. 
    • Users over 18: If you have the Additional Google services control enabled, users over 18 will have access to Duo calling features when the app name and icon changes to Meet. 
      • If you do not want over 18 users to have access to Duo calling features, turn the Additional Google services control off which will prevent users from using all Additional Services that do not have an individual ON/OFF control.

Rollout pace 

Availability

  • All Google Workspace customers, as well as legacy G Suite Basic and Business customers 
  • All users with personal Google Accounts 

Resources