Because the express sender did not have a real name and left a virtual number, it was difficult for the customer to trace the source of the counterfeit goods after receiving the goods.
According to Qingdao Radio and Television • Dianshi News, on June 13, Mr. Li (pseudonym) who received the parcel in Henan received a SF Express parcel from Laiyang, Yantai, Shandong. After verification, it was found to be fake.
However, when he was about to hold the seller accountable, Mr. Li was dumbfounded. When he inquired about the mailing information, he found that the other party did not mail it in real name, and his name and phone number were all virtual information.
After the media communicated with SF Express’s telephone customer service,The other party said that the sender’s real information could not be checked, and the phone number was a virtual number, and that the real-name system could not be provided if the other party requested.
The courier brother who picked up the package said that he was a courier at the Laiyang site, and that this courier was delivered on behalf of others. If there is a lawyer’s certification, no real name is required, and he is contacting the sender on WeChat. The customer service of SF Express’s monthly settlement account said: The sender of this item is not a monthly settlement customer, and has not checked the “Safety Guarantee Agreement for Delivery Items”.
After investigation, SF Express’s “Notice on SF Express’s Full Implementation of Real-Name Authentication and Registration for Shipments” requires that the salesman will conduct real-name authentication and registration when picking up the parcel, and the real-name authentication information will be encrypted and uploaded to the State Post Bureau.
In fact, as early as June 1, 2016, the “Code of Practice for Safe Production of Express Delivery” made it clear that senders should present their valid ID documents, express delivery orders should be real names, and packages should be inspected by couriers.
The State Council also issued a relevant opinion document early on, emphasizing that in terms of industry supervision, security inspection measures should be strengthened, the inspection system for receipt and delivery should be strictly implemented, the information collection standards and sharing mechanism should be improved, the traceability of express information should be realized, and the security of personal information should be strictly protected in accordance with the law.
Hashtag: SF Express real-name system
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