As announced a week ago, Google is now closing classic Hangouts for free users. Many users find that today they can no longer access Hangouts for Android and iOS.
The first phase of this outage affects the old Hangouts mobile apps, which haven’t had any significant additions for several years and have been largely unavailable for new downloads from Google Play or the App Store in recent months.
Launching Hangouts shows a “It’s time to chat in Gmail” prompt, which acts as a forced refresh on Android and iOS to use dedicated Google Chat apps or Gmail tabs. When you see this screen, you will no longer be able to access classic Hangouts on your mobile device.
This is not the biggest failure in further use, since the vast majority of messages have been moved to chat. It said:
…some conversations or parts of conversations won’t automatically migrate from Hangouts to Chat. We will email affected users more information around September 2022.
We’ve encountered this request today on multiple devices and Google Accounts around the world. Most people at the end of last week were still able to see conversations and send new messages, but this is no longer the case.
In addition to Android and iOS, Google is similarly disabling the Hangouts desktop extension for Chrome, and classic Hangouts will stop working in the sidebar of Gmail on the web this month. Users are encouraged to use chat on Gmail.com or PWA (progressive web application) on chat.google.com.
You will still be able to use hangouts.google.com until at least October, but after that it will stop working and classic Hangouts will still be able to download data/history via Google Takeout.
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